Communication and Conflict Management

Overview

In this course, you will learn about complex processes like negotiation, conflict resolution and relationship management that successful practitioners possess. You will also see how to apply a blend of perceptual, persuasive, analytical and interpersonal skills to workplace communications. In the ever-changing modern business environment, managers start and expand their operations by virtue of their successful negotiations and the long-term relationships they develop with different parties. However, these relationships can break down due to ineffective negotiating behaviour, poor conflict-management approaches, misunderstandings and misperceptions about the other parties' positions and interests. 

In this course, we will study the theory, processes and practices of negotiation, conflict resolution and relationship management to help you be a more effective negotiator in a variety of situations. We examine effective and ineffective strategies, determine why they work or don’t work well and discuss successful alternatives. We also identify negotiation and conflict resolution patterns in different national and cultural contexts to understand how interpersonal style, personality, culture and other variables influence our negotiation and decision-making skills. While the objectives of this course focus on business negotiations, the principles can apply to a vast and diverse range of personal and public situations. 

Successful bargaining entails finding as many positive aspects as possible in all situations. You can only accomplish this with careful planning, which will help you become more confident when choosing a negotiation strategy. But perhaps more important than planning an appropriate strategy is knowing what motivates us and our counterparts to make decisions. In this course, we explore various biases that affect our decision making and how we can use this knowledge to overcome obstacles and learn to make objective and practical negotiations. So, wait no more and enrol in this course today to take your communication skills to the next level.