Customer Care Skills and Telephone Etiquette

Overview

‘Customer service’ refers to the support and guidance that a company offers its clients. We begin this course by establishing the importance of developing long-term relationships with customers. We then explain the importance of good customer service to these relationships and how to develop communication skills for dealing with customers. We answer questions like ‘why should you provide great customer service?’ and ‘what are some key elements of a proactive customer relations management cycle?’.

The course then demonstrates how to learn the service model used to build good relations with customers and the ‘defusing’ techniques that calm angry customers. We explore different strategies to maintain a good rapport with customers, including the use of good telephone etiquette. We outline some tips for handling angry customers and explore the art of listening and silence. These enhanced communication skills are fundamental to customer relations management (CRM) and promote good customer service.

This course offers an opportunity to master customer care skills and learn telephone etiquette. We provide practical ideas and techniques you can confidently use in your daily life. We lay out the principles and techniques relevant to business customer care and explain how to implement them in the workplace. Sign up for this customer service training course to learn how to employ proper telephone etiquette to gain an edge in the field of customer relations and keep clients satisfied and calm.