Billing Operations Manager

Job Description

Capital Revenue Consultants (CRC) helps mental health practices increase collections and reduce billing stress through comprehensive revenue cycle management and education. CRC is seeking a Billing Operations Manager to lead and optimize daily billing operations across client accounts. This role ensures service delivery is structured, accountable, and performance-focused—supporting strong denial management, accurate reporting, and high client retention. The Billing Operations Manager serves as the operational bridge between clients and the internal billing team, translating expectations into clear workflows, measurable KPIs, and consistent execution. This leader is accountable for how work moves through the billing cycle and how systems sustain growth without compromising quality. This is a remote, 1099 contractor position for candidates located in the United States. Tasks Lead daily billing operations across client accounts to ensure accurate, timely revenue cycle execution Serve as primary client contact; prepare for and lead recurring client meetings Oversee biller performance by setting priorities, clarifying ownership, and reinforcing accountability Monitor denials, AR aging, collections, and outstanding balances; drive structured follow-up Run and review daily and weekly reports to identify risks and revenue gaps early Implement and manage quality assurance processes to protect billing accuracy and reduce repeat errors Troubleshoot claim issues by identifying root causes and directing resolution Maintain and improve workflows, documentation, and SOPs to ensure consistency and scalability Support onboarding of new clients by organizing billing expectations and processes Ensure continuity of operations when team members are unavailable Identify operational inefficiencies and implement solutions to improve billing function performance Gradually transition day-to-day client oversight from the CEO into structured systems