Client Support Specialist

Job Description

DHL Supply Chain is Hiring!? At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us. The core responsibilities of this role include: The first line of communication for clients, handling inquiries, questions, and requests through various channels like phone, email, and chat. Position: Second Shift Client Support Specialist Shift: 2:30 pm – 11:00 pm, Monday-Friday; holidays and weekends as needed Additional Incentives:?There are no further incentives available beyond what has been outlined . In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience. Assess and address customer needs to ensure satisfaction and build strong, lasting relationships. Resolve customer complaints efficiently by providing timely, appropriate solutions and alternatives, and following up to ensure complete resolution. Serve as the primary liaison between customers and internal tea