Community Care Coordinator - Utah County, Utah

Job Description

Location: Utah County, Utah – Onsite (This role is not eligible for Remote or Hybrid). What’s The Role? Community Care Coordinators (CCCs) at NovumHealth help members with behavioral health and substance use needs navigate complex healthcare systems. In this role, you’ll coordinate care plans across multiple providers, ensure members stay connected to treatment, and advocate for their needs in clinical and community settings. CCCs work closely with physicians, therapists, recovery programs, social service agencies, and families to reduce barriers, prevent gaps in care, and improve long-term outcomes for individuals facing behavioral health and SUD challenges. What You’ll Do: Assessing the healthcare needs of individuals within the community and identifying gaps in care. Collaborating with healthcare providers, social service agencies, and community organizations to develop comprehensive care plans for patients. Assisting patients in navigating the healthcare system and accessing necessary services, such as medical appointments, specialist referrals, diagnostic tests, and community resources. Schedule and coordinate appointments across therapy, psychiatry, MAT, and recovery programs. Facilitating communication and information exchange between patients, healthcare providers, and other stakeholders involved in the care process. Conducting home visits or community visits to assess patients’ living conditions, social support systems, and adherence to treatment plans. Documenting patient interactions, care plans, and progress notes in electronic health records or care management systems. Ensuring members/patients are transported to appointments or other locations as necessary, using Employee’s personal vehicle (mileage is reimbursed). May perform duties daily onsite at hospital, residential treatment centers, and other facilities. Required Education, Experience, Skills & Abilities: