Director, Aftermarket Operations

Job Description

Milacron is looking for a Director of Aftermarket Operations (US) to join our team in Batavia, OH . In this position, you will be responsible for driving above market revenue growth through exceptional leadership skills in field service and retrofit/rebuild (R&R) management. Scope of role is inclusive of strategy development, value capture project management, digital solution adoption, and sales execution. You will have overall responsibility for the company’s aftermarket operations team, which is a blend of customer-facing activities as well as operational execution. You will have responsibility for the quality and volume of service provided, expanding Milacron’s R&R portfolio, and drive aftermarket growth initiatives for the organization across the United States. The ideal candidate will have significant experience in a manufacturing equipment and service environment. Technical and customer service experience with the repair of capital equipment, such as plastic injection molding, is highly preferred. Relocation assistance may be provided for those that reside outside of the Greater Cincinnati area. Work You’ll Do: Drive aftermarket revenue growth through data-driven strategy, digital tools, and AI to increase market share, attachment rates, and margin. Lead and execute aftermarket strategies, offerings, and initiatives in partnership with strategic accounts, regional sales, and marketing. Own and optimize the end-to-end aftermarket quote-to-order process (parts, service, retrofit/rebuild), leveraging automation and AI for speed, accuracy, and scalability. Deliver on Milacron’s Value Creation Plan (VCP) by streamlining processes, improving forecast accuracy, and enhancing customer experience. Provide strong financial leadership, including budgeting, forecasting, pricing/discount governance, and profitability management. Lead, develop, and train high-