Front Office Team Member

Job Description

We are pleased to announce a wonderful opportunity for a Front Desk Team Member . What will you be doing most days? Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity Anticipate guests’ needs and go out of your way to maximize the guest experience Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests What are the requirements for this position? You love working with people and will go above and beyond for each guests’ needs You work well with others and enjoying working and being part of a team You have excellent and professional verbal and written communication skills You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests Physical Requirements for this Position This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time. Travel Requirements This position would require little to no travel outside the property and surrounding area. This property is managed by OTO Development. About OTO Development OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfol