General Manager

Job Description

Since its founding in 1937, Krispy Kreme’s focus has remained the same – making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line. As a General Manager, YOU are the leader of all thing’s doughnuts at our retail location! You will be responsible for all store operations, including overseeing all aspects of production, sales, and human resources. Being the shop leader, you are involved in developing a staff of professional employees, striving to obtain maximum revenue, and ensuring both customer and employee satisfaction. Additionally, the General Manager is responsible for having a thorough understanding of production and maintaining a high level of quality products. We are looking for leaders with a commitment to teamwork, those who have a customer-focused mindset and of course……those that LOVE doughnuts. HERE’S A TASTE OF WHAT YOU’LL BE DOING You serve as a role model for customer-first behaviors according to company standards. Building a team of customer-focused employees through coaching and performance management. Responsible for ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction Ensure all store physical property is in good working condition. Directing and managing store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling. Achieving business plan objectives and profitability according to store operating plan and established financial goals. Demonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, etc. Maintain a high level of store sanitation and cleanliness. Handle any customer complaints/concerns in a timely and professional manner. YOUR RECIPE FOR SUCC