Manager, Project Management - US Card Servicing AI Strategy

Job Description

{“description”: “Manager, Project Management – US Card Servicing AI Strategy Interested in joining a high-impact team at the forefront of AI and driving great customer servicing experiences? The US Card Servicing – AI Strategy team is seeking a Manager to drive forward our strategies for our expanding AI ecosystem. This individual will be instrumental in developing solutions that mitigate risk and ensure well-managed deployment of AI solutions across customer servicing. Joining the team means… Being part of a face-paced, fun, development-oriented team Going 0 to 1 with a high-impact, high-visibility AI initiative Becoming a well-rounded, collaborative, analytical, and technically proficient problem solver Learning the intersecting dynamics of the business, technology, and operations As a Manager Project Manager at Capital One, you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements. General Responsibilities: Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports. Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time. Leveraging problem solving and influencing skills to ensure project plans deliver on intent Partnering cross-functionally with project customers to provide strategic and tactical tho