Market Supervisor/ Multi-Unit Supervisor

Job Description

Position: Market Supervisor/Multi-Unit Supervisor Immediate Supervisor: Director of Operations Status: Exempt Position Summary: This position is responsible for leading, supervising, and managing multiple assigned drive-ins in a designated area. Essential Job Duties: Supervise, lead, train, and coach drive-in teams regarding guest service, operations, and financial goals Recruit, interview, hire, onboard, train, manage, direct, coach, lead, assign, supervise, discipline, and terminate drive-in General Managers/Operating Partners and employees Supervise and approve drive-in employees’ compensation levels pursuant to company guidelines Lead, coach, and develop drive-in management and employees Handle all escalated guest issues/concerns Investigate and resolve all employee issues/concerns Supervise, manage, forecast, and adjust the drive-in’s food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service Lead regular team meetings to ensure focus on operational standards, guest service, and financial goals Communicate plans, goals, expectations, opportunities, and achievements to drive-in teams Supervise and manage all drive-in recordkeeping Prepare and maintain all necessary operational reports Develop, implement, supervise, and manage action plans regarding local marketing and business performance Ensure proper maintenance of drive-in and equipment Supervise and monitor vendor performance Perform audits of drive-in records Comply with and enforce all company policies, procedures, and operational standards Ensure compliance with all applicable federal, state, and local laws Regular attendance