Night Auditor

Job Description

POSITION SUMMARY: Represents the hotel to the guest throughout all stages of the guest’s stay. Verifies the guest’s method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel ‘s financial records. Tracks room revenue, occupancy percentages , and other front office operating statistics. Prepares a summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier . DUTIES AND RESPONSIBILITIES: Register guests and assign rooms. Accommodate special requests whenever possible. Thoroughly understand and adhere to proper credit and cash handling policies and procedures. Understand room status and room status tracking. Know the location and types of available rooms as well as the activities and services of the property. Possess a working knowledge of the reservations department and take same day and future reservations when necessary. Know and follow cancellation procedures. Maintain guest room key storage. Know how to use front office equipment. Process guest check-outs . Follow procedures for issuing and closing safe deposit boxes used by guests. Use proper telephone etiquette. Perform cashiering tasks like bill / invoice settlement, posting charges to the guest, and paid-outs. Use proper mail,