Night Auditor

Job Description

Apply Today! Position Title: Night Auditor Immediate Supervisor: Assistant General Manager Major Function: Represents the hotel to the guest through the guest’s stay by performing sales and customer service functions related to guest registrations, reservations, and revenue collections. These functions should be handled in a way that assure the guests receive a safe and secure place to stay with friendly, attentive service ensuring the guests have a pleasant stay and a smooth checkout. Responsible for the total desk operation: Act as Manager on Duty, respond immediately to guest requests. Represents the hotel in the late evening and early morning hours, maintains thorough communication with management staff. Responsible for maintaining hotel safety and security during these hours. Essential Functions: Provide the highest quality of service to the guest at all times. Anticipate the guest’s needs and exceed their expectations. Must be able to clearly read, write and understand English in order to service the needs of the great majority of our guests. Assists guests efficiently, courteously and professionally in all service related functions to maintain property’s high standard of service and hospitality. Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of reservations. Keep housekeeping and other departments informed of any special requests, late check-outs and special need areas in the hotel. Act as a liaison between management and guests. Attempt to handle guest special requests and complaints on the first interaction, then follow up to ensure it was handled to their satisfaction.