Patient Care Coordinator

Job Description

A busy hearing healthcare practice is seeking a motivated and compassionate Patient Care Coordinator to manage a high volume of patient calls while supporting daily front office operations. As the first point of contact for patients, the Patient Care Coordinator plays a key role in creating a welcoming, organized experience. This role manages appointments, gathers patient information, and supports smooth day-to-day practice operations while serving as a liaison between patients and the clinical team. Successful candidates demonstrate strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment while delivering excellent patient service. Responsibilities Scheduling patient appointments to meet patient flow demand. Verifying and inputting patient information into the database Answering phone calls with excellent patient service skills Preparing and mailing patient correspondence, monthly information, birthday letters, cards, direct mail, etc. Completing insurance verification Following HIPAA guidelines and practice policies to maintain patient privacy Qualifications Excellent customer service skills and outgoing personality