Sales & Experience Lead

Job Description

Our Story So Far Founded in 1862, FAO Schwarz is one of the oldest and most iconic toy retailers in the world. Frederick August Otto Schwarz dreamed of a marvelous, bountiful emporium full of extraordinary, one-of-a-kind toys from all over the world. His dream became a reality, and as one of America’s oldest brands, we have provided this wonder to families for more than 160 years. The Job      The Sales & Experience Lead will coach our team of Experience Associates to deliver a theatrical and memorable visit to each of our guests. This role will elevate the theatrical nature of the store by assisting in the development of scripting and character bios to create engaging, immersive environments unique to each experience, as well as assist in driving a sales culture that helps us meet our exceed our daily sales and KPI goals. The Sales & Experience Lead will perform daily checks to ensure all store experiences are performing to our operational standards, and will collaborate with store leadership to escalate concerns and improvements as needed. This role will assist with maintaining stock levels, merchandising standards, and ensure experience equipment & technology are maintained throughout the day to seamlessly fulfill experience orders. Reporting to: Sales & Experience Manager What You’ll Do   Guest Ensure the DNA of the store selling vision exists in each experience by holding the team accountable to established guidelines per each experience. Coach the team to deliver a high level of engagement and theatricality across in-store experiences to continually wow and delight our guests. Complete regular observations of each experience, providing objective feedback to team members to enhance the guest experience. Assist in driving standards within each experience from a costume, scripting, and prop perspective to deliver a consistent guest experience. Show an understanding of e