Senior Operations Analyst

Job Description

Since its founding in 1937, Krispy Kreme’s focus has remained the same – making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line. Krispy Kreme is looking for a Senior Operations Analyst to sit at the intersection of data, strategy, and execution. This role is a key partner to senior leadership, translating complex operational data into clear decisions that drive performance across our retail and production business. You won’t just report on the business — you’ll help shape it, introducing modern analytics capabilities that push Krispy Kreme’s analytics maturity forward. This role is built for someone who thrives in fast-moving environments, loves finding the story in data, and wants their work to have a real business impact. A TASTE OF WHAT YOU WILL BE DOING: Leadership & Strategy Help shape the analytics vision for operations in partnership with senior leaders, including integrating AI into analytics workflows Champion the evolution of analytics at Krispy Kreme by introducing advanced tools, methodologies, and a culture of data-driven decision making Present insights to leaders in clear, compelling formats that drive action Lead analytics initiatives that drive measurable improvement in operations Analytics Establish operational KPIs and performance frameworks that keep teams aligned and accountable. Ex. Labor efficiency, material efficiency, product availability, equipment reliability, and other critical operations KPIs Leverage tools like Python, SQL, Power BI and AI for complex analytics and dashboarding Design intuitive dashboards and self-service analytics tools that empower operators and leaders to make faster, smarter decisions. Surface actionable patterns before they become p