Team Leader

Job Description

Team Leader Position Summary: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering a “WOW” guest experience by consistently providing quality food, excellent service, and a clean restaurant environment for JIB guests. Key Duties/Responsibilities: Constantly sets the example by maintaining visibility and interacting with guests. Models a “guest comes first” attitude; has a genuine smile, and displays a friendly and positive spirit; appreciates guests and makes them feel welcome; is always polite and courteous. Ensures the timeliness, quality, and accuracy of all orders; conveys a sense of urgency. Handles guest complaints effectively using the C A R E model – courtesy, apology, resolution, extra effort. Interacts effectively with diverse groups of people and does not have or display any biases. Displays a strong commitment to the restaurant team by helping to create a restaurant environment that is friendly, fun, clean and safe. Treats all employees with care and respect. Motivates and inspires employees to achieve high performance while adhering to Company procedures. Provides feedback and recognition. Willingly accepts feedback from management. Supervises and trains team members on workstation operations. Delegates work and follows up appropriately. Demonstrates mathematical aptitude, reading comprehension, and good problem solving skills. Maintains restaurant cleanliness inside and outside by following JIB cleaning and maintenance procedures. Qualifications: High School Diploma/Equivalency preferred. Minimum of 6 months JIB experience. 100% certified in all workstations. Preferable to have 1 year supervisory