US Ops Country Manager (M/F/D)

Job Description

About iCliGo iCliGo is an innovative platform connecting travellers with independent and highly qualified travel consultants. Founded in 2014, our Portuguese multinational has grown into a technology-driven company, committed to delivering seamless travel experiences while embracing a culture of collaboration, innovation, and continuous improvement. About the Role The Ops Country Manager is responsible for leading iCliGo’s presence, execution, and growth in the assigned markets – USA. This role acts as the main business owner, ensuring the market is positioned for sustainable growth, operational readiness, and strong alignment with global functions. The Ops Country Manager will coordinate local execution across Customer Support, Travel Product, Legal, Finance, HR, Marketing, Tech, Operations, and Project Management, ensuring the market operates effectively while reflecting local needs and opportunities. The role is critical to bridging iCliGo’s global model with the realities of the local market, ensuring both commercial growth and operational discipline. Key Responsibilities 1. Countries Leadership and Market Growth Act as the main leader and point of accountability for iCliGo in the assigned countries Drive local markets growth in line with company strategy and expansion priorities Identify market opportunities, barriers, risks, and growth levers Monitor country performance and recommend actions to improve business results, Travel Partner engagement, and customer experience Support the successful launch, scaling, and long-term consolidation of iCliGo in the market 2. Cross-Functional Market Coordination Coordinate with global shared service teams based in Portugal to ensure the countries are properly supported Align local priorities with internal teams across Customer Support, Travel Product, Legal, Finance, HR, Marketing, Tech, Operations, and Project Management Act a