Customer Care Associate II - USABlueBook- Atlanta, GA

Job Description

Preferred Qualifications • Previous customer service experience. • Bilingual in English and Spanish. Career Level Dimensions Typical Training/Experience  HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility. Problem Complexity  Refers complex, unusual problems to supervisor. Autonomy  Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor. Leadership  None. Environmental Job Requirements  Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.  Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.  No travel required. Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge on 20,000 products and 3 catalogues. Major Tasks, Responsibilities, and Key Accountabilities Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals. Resolves customer issues including issuance of credit concessions. Performs necessary follow-up to ensure customer service expectations are met. Builds relationships if assigned a specific customer base. Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs. Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested