Banquet Server - Full Time - Crowne Plaza Crystal City

Job Description

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! This position is responsible for preparing and serving food and beverages to guests in a friendly, courteous, and professional manner. Adheres to all health regulations and local liquor laws. Ensures exceptional guest service and creates an inviting atmosphere. Follows B.F. Saul Company Hospitality Group and brand standards of quality to ensure guest satisfaction. This is a full-time position requiring weekends and holiday flexibility for scheduling. \n Responsibilities Guest Service: Anticipates and responds to guests in a friendly, positive and timely manner. Provides the highest quality service and establishes appropriate rapport with all guests. Understands and follows B.F. Saul Company Hospitality Group guest service recovery program and suggests ideas and responds to feedback to maximize guest satisfaction scores. Serving Duties: Listens attentively, takes orders accurately, and uses proper serving techniques. Knowledgeable about specials and promotions and actively up-sells menu items to maximize revenue potential. Adheres to all health regulations and local liquor laws. Follows all Holiday Inn cash handling/POS procedures. Side Work: Completes all required side work including but not limited to: cleaning restaurant, server stations, coffee stations, and coolers; vacuuming, trash removal, and stocking of supplies.