Customer Service Representative

Job Description

Position: Inbound Customer Service Representative Compensation: Starting Hourly Base Rate Bonus(es) -$17.00/Hour Benefits offered: 401k w/employer match, medical, vision, dental, disability/life, paid holidays, paid time off (PTO), service time awards and more! Location: On-Site / 5769 West Sunrise Blvd, Plantation, FL 33313 Schedule(s): Mon-Fri 9:00 AM – 5:30PM -or- Mon-Fri 10:00 AM – 6:30 PM About Us: Since 2015, Lighthouse has been a leader in the debt settlement industry, helping thousands of individuals and families find financial freedom. We help families every day reduce their credit card debt by nearly half of what they owe. The role of the Inbound Customer Service Representative is to receive and handle incoming calls from our clients who have enrolled into our certified and compliant debt settlement program, assisting them with their questions or needs. Industry experience is not required. Inbound Customer Service Representative Responsibilities: Answer inbound calls from enrolled customers, identify customer needs and offer the most appropriate resource or resolution to address their needs. Ensure service