Front Desk Agent

Job Description

SUMMARY: The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname! ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Provide high level of customer service Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. Check in and out hotel guests in a confident, professional and friendly manner. Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. Complete all items on appropriate (AM, PM, Third Shift) checklist by end of shift. Follow established key control policy. Ensures that yourself as a front desk employee are well presented (uniforms, personal hygiene etc.) Ensure proper credit policies are followed and verify credit limit report. Submit all lost & found articles accompanied by a completed lost & found report. Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services. Knowledgeable of fire and emergency procedures. Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. Monitor room availability throughout the day. Review daily the selling status of the hotel using yield management system. Attend department meeting once a month. Performs all other duties as directed by immediate supervisor. Contact with other departments such as Sales, Housekeeping, Bell Staff, and Va