Front Office Coordinator

Job Description

Position Overview About Us: At Athletico, we believe in the power of support – because a little help can lead to extraordinary achievements. Physical therapy isn’t just about recovery; it’s about transformation. Our team thrives on providing life-changing care for our patients, and we know that achieving this begins with taking care of our own. Our mission is simple yet powerful: Extraordinary people improving lives. Position Summary: The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining compliance, safeguarding data integrity, and supporting revenue cycle performance. This role reports directly to the Clinic Manager and collaborates closely with clinical teams, while receiving functional and technical support from the Patient Experience Specialist (PES). Benefits offered with this full-time position: Medical & Rx, Dental and Vision (eligibility begins day one of employment) HSA, Healthcare FSA, Dependent Care FSA Progyny Fertility Benefit Critical Illness, Accident, & Hospital Indemnity Insurance Company Paid Basic Life / AD&D Supplemental Life Insurance (Employee, Spouse, Child) Company Paid Short-Term & Long-Term Disability Long-Term Disability Buy-Up Option Company Paid Maternity & Parental Leave Adoption & Surrogacy Expense Reimbursement KinderCare Discount Legal & Credit Monitoring 15 days PTO (accruing starts immediately upon hire) 6 Major Holidays off plus 2 floating holidays yearly Additional compensation opportunities on top of base pay Bereavement Time Off & Resources Commuter: Pre-Tax Trans