Head of PMO

Job Description

About Doss DOSS is building an Operations Cloud for the real world. We deliver a modern, AI-native platform that helps physical product businesses manage the flow of goods, dollars, and data across procurement, inventory, orders, fulfillment, and finance in real time. Purpose-built to replace spreadsheet chaos and rigid, consultant-heavy ERP implementations, DOSS delivers fast time-to-value and stays adaptable as a business evolves. Through our Adaptive Resource Platform (ARP) and unified operational data model, teams can deploy quickly, automate workflows, and make changes without months of re-implementation. We recently raised a $55M Series B co-led by Madrona and Premji Invest, with participation from Intuit Ventures, Theory Ventures, General Catalyst, Contrary Capital, and Pathlight VC. DOSS is trusted by fast-growing operators to run critical operations with speed, control, and confidence. About the Role The PMO team is Doss’s core delivery engine. Every customer win runs through it. This role sits at the intersection of product, operations, implementation, and customer partnership. You’ll own the end-to-end post-sales lifecycle for our largest clients while simultaneously building the capabilities and processes that scale the team as Doss moves upstream into upper mid-market and enterprise. This is a player-coach role. You’ll carry a book of 1-2 strategic accounts while leading a team of PMO managers and building the function. What You’ll Do Own the customer lifecycle. You’re accountable for discovery, product design, build, UAT, and go-live across our most complex accounts. Success means clients achieve measurable value from Doss and become advocates. Lead and develop the PMO team. You’ll manage a team of PMO managers, set standards, drive calibration, and build a culture of ownership and accountability. You’ll raise the floor and ceiling of the function.