Massage Therapist Success Manager

Job Description

PRESS Modern Massage has 5 NYC locations and focuses on delivering high-quality, clinically driven massage in a clean, elevated, and consistent environment. As we grow, we are building stronger systems around therapist performance, retention, hiring, and development. We are looking for a dedicated leader to help drive that next phase. We are hiring a Massage Therapist Success Manager to lead therapist hiring, onboarding, performance, and development across our studios. This is a people management and operations role, not a massage therapy role, you do not need to be a licensed massage therapist to apply, however that is a plus! You will oversee a team of 70+ therapists, ensuring we are: Hiring high-quality talent Setting therapists up for success from day one Holding clear performance standards Actively coaching and developing the teamThis role requires a strong in-studio presence, high accountability, and the ability to balance supportive coaching with direct performance management. Tasks 1. Hiring, Staffing & Onboarding Own therapist hiring process from interview through offer Ensure studios are properly staffed based on business needs Partner on sourcing strategy and pipeline management Oversee and improve onboarding experience for all new hires Ensure new therapists are set up for success within their first 90 days Track and improve new hire success metrics (retention, rebooking, performance benchmarks) 2. Team Performance Management Own therapist performance metrics, including retention and rebooking Monitor performance across locations