Patient Reception Specialist - Williams Drive

Job Description

Harbor Health is looking for skilled Patient Reception Specialists (PRS’s) to become a member of our team. Harbor Health is an entirely new multi-specialty clinic group in Georgetown, TX utilizing a modern approach to co-create health with those who get, give, and pay for it, allowing everyone to fully flourish. Join us as we build a fully integrated system that connects care to a better payment model that truly puts the human being at the center. The Patient Reception Specialist is responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, and trust and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Patient Reception Specialist informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive. POSITION DUTIES & RESPONSIBILITIES This role will be responsible for: Provides initial customer service to all patients including but not limited to, greeting patients, scheduling and confirming patient appointments using a multi-line phone, performing data entry into the electronic medical record system for patient information, and creating patient files Quickly answering or properly referring questions Notifying providers of patient arrivals Provides conflict resolution and responds to patient grievances Creates and maintains confidential patient files and records, files accordingly Ensuring availability of treatment information by retrieving and updating patient records Verifying financial records and collecting patient charges while filing and expediting third-party claims Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders Float to other facilities as needed and required Facilitates patient check-in an