Treatment Plan Coordinator

Job Description

Job Title: Treatment Plan Coordinator Department: Operations Reports to: Office Manager FLSA Status: Non-Exempt Company Overview ProSmile is the fastest growing dental organization on the East Coast and Midwest. Our premier DSO is led by world class dentists who understand what highly skilled dentists and dental professionals need to grow a practice while focusing on delivering the best-in-class clinical care to their patients. We offer up-to-date equipment and technology, experienced and friendly staff, and dentists who truly care about their patients, as well as competitive pay and, where applicable, a benefits package that includes medical, dental, vision, 401(k), training, and career growth opportunities. Position Summary ProSmile is seeking to hire a Treatment Plan Coordinator who is customer focused, compassionate, and dedicated to facilitating solutions to patient’s dental health needs. This Treatment Plan Coordinator will work in a growing practice with a great team that makes coming to work engaging and supportive. We offer training to those who are looking for a career with growth potential and the opportunity to fulfill our mission to provide quality affordable dental care to our patients. Duties and Responsibilities Internalize the role of patient concierge, build trust by demonstrating the attitude of care and service Make welcome calls to all new patients, answer initial questions, set and manage expectations for the first visit Proactively receive patients on their first visit, assist with new patient paperwork and welcome packets, and ensure smooth patient flow throughout the visit Present and explain all treatment plans involving out of pocket costs to patients Continuously assist patients in offering (payment plans including) Care Credit payment options. Ensure effective communication when explaining financial options. Take ownership for all tr