Bilingual Lead Guest Services Coordinator; Theodora Family Hotel

Job Description

Description WHAT MAKES VOA SPECIAL? VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential. **The Lead Guest Services Coordinator at the Family Motel is directly responsible for the oversight of the Family Motel Front Desk and other operational items throughout their shift. Job duties include supporting the needs of the guests staying at the Family Motel and monitoring their safety and well-being, overseeing facility cleanliness while on shift, coordinating occasional activities, as well as accurately maintaining census and other administrative duties. Lead duties include maintaining the staff schedule, obtaining staff coverage due to planned absences, and ordering supplies. The Lead Guest Services Coordinator may develop specialty areas including, housing, employment, benefits, or others as indicated by the needs of the program. Family Motel serves populations on location in three programs: family shelter, respite shelter and a Veterans program. Service modalities include Trauma Informed Care, Harm Reduction, Motivational Interviewing, Crisis De-escalation and Critical Time Intervention. ESSENTIAL DUTIES AND RESPONSIBILITIES · Ensures that the guest’s voice is heard, and when appropriate the guest’s ideas play a prominent role in programming. · Demonstrates knowledge of guest-specific resources, a passion for serving the population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team. · Clearly documents all client interactions