Bilingual Member Contact Specialist I

Job Description

Description Employment Type: Full-Time, Hybrid #LI-HYBRID Entry Salary Range: $16.06-$19.27 per hour with an incentive opportunity based on individual performance. Advia offers a bilingual premium for this role. This premium acknowledges and compensates bilingual employees who regularly use their language skills to assist our members. Proficiency testing is required, with a specific need for Spanish language proficiency. Comprehensive Benefits Package We’re committed to supporting your well-being and work-life balance through a robust benefits offering: Health & Wellness Medical, dental, and vision insurance to keep you and your family healthy. Financial Peace of Mind 401(k) with company match, life insurance, and disability coverage. Time Off Generous paid time off (PTO), paid holidays, and paid parental leave. Professional Growth Learning and development programs, plus tuition reimbursement to support your career journey. Additional Perks Free Telemedicine Employee Assistance Program (EAP) Wellness initiatives Paid Community Action Volunteer Hours *Parental Leave and Tuition Reimbursement are available after one year of service What you’ll do: You will get to provide outstanding service and support to our members and your fellow Advians. You will be the expert, to answer member’s questions, service their accounts, and recommend products and services that will best fit their financial needs. You will receive incoming calls and offer solutions whether that be a product, ser