Bilingual Member Services Representative (Healthcare)

Job Description

Onsite | Full-Time | Consistent Schedule Make a Difference—Every Day If you enjoy helping people, solving problems, and being part of a supportive team, this role is for you. As a Member Services Representative , you’ll help members understand their healthcare benefits, access care, and feel confident knowing someone is there to support them. What You’ll Do Answer inbound calls and emails from members, caregivers, and providers Help with questions about benefits, eligibility, claims, and enrollment Resolve most questions on the first contact; work with internal teams when needed Make outbound calls to welcome new members and complete enrollment verification Assist members with scheduling appointments and accessing care Document interactions clearly and accurately Qualifications: Fluent in English and Spanish (required) High school diploma, GED, or equivalent work experience preferred Customer service experience (healthcare or call center experience is a plus, not required) Comfortable using computers, email, and basic office software Strong communication skills and a positive, patient approach Ability to stay organized and handle multiple tasks Fluent in English and Spanish (required) This Role Is Great If You: Enjoy helping people and making a real impact Like a steady, structured workday with variety Want a stable, full-time, onsite position Are interested in grow