Customer Service Representative (Bilingual-Spanish Speaking)

Job Description

Description The Bilingual Customer Service Representative is responsible for creating the best possible customer experience by clearly understanding customer needs; advising the customers on products to best serve the needs; processing orders accurately and timely; and handling all interactions with customers in a productive and professional manner. Essential Duties and Responsibilities: Interact with all customers and sales representatives whether in-person, over the phone or via email in a professional manner. Always present yourself in a cheerful and enthusiastic way communicating effectively with all personality types and maintaining a calm demeanor when working through problems with unhappy customers. Maintain a thorough knowledge of the products and how to use them to help customers select the best products for their purposes. Maintain knowledge and skills in using various types of order processing and payment systems. Use all of the systems effectively and accurately. Be an effective team member by setting a proper example, fulfilling responsibilities, keeping commitments to others, communicating effectively, and building teamwork within the group. Perform consistently to the established procedures and policies for the company. Maintain effective reporting of area metrics to assist the continuous improvement activities. Requirements High School Diploma / GED (associate’s degree in a construction specialty, or equivalent experience is a plus) Bilingual in Spanish 2 years’ experience in working in a direct customer sales environment Skilled in Microsoft Office products (Word and Excel primarily) Must be able to type 45 wpm accurately Ability to learn new software programs Strong organization, project management, and time management skills Strong commun