Front Desk Clerk - Bilingual (Russian, Spanish, Farsi, Dari,Hmong) Speakers Preferred

Job Description

Description About Elica Health Centers: Join Elica’s mission and become a part of a team where every day is an opportunity to make a positive impact in your community! At Elica Health Centers, we share a common goal: provide the best possible patient care to our growing community! Our passion extends throughout Elica, from the exceptional healthcare services we provide to our underserved patients at our Community Health Clinics and state-of-the-art mobile medicine program: Health on Wheels, to our Resource Center where we empower patients and members of the community to connect with resources to help them build healthy and full lives. What You Will Do: The successful candidate will be willing and able to: Provides excellent customer service reflecting Elica’s value of respect, integrity, collaboration and service Schedules appointments and manages patients’ appointments according to the Providers schedule Checks voicemail, answers external and internal phone calls; resolves questions as appropriate; transfers calls to the appropriate department & staff as needed Checks-in patients and completes full registration in a timely manner including scanning in completed patient intake packet, insurance card, and identification card into EPIC Enters every patient’s data into EPIC; Performs other clerical tasks as needed Chart preparation to ensure all patients chart include full registration, insurance card, demographics and forms updated accordingly If an Eligibility Worker is not available, checks patient eligibility on the state medical website, calls private insurances and/or Medicare to check patient’s eligibility Completes assigned tasks in personal in-box and workflow dashboard in-box Collects payment from patients at time of registration as well as additional payments needed after the visit. Reconciles transactions for cash each ti