Intake Rep (Bilingual - Spanish) - 2291

Job Description

Intake Coordinator | Brooklyn, NY · $25–$30/hour About the Role This is a people-first role at a homecare agency where your work directly shapes how clients and families experience care from day one. As the Intake Coordinator, you’ll serve as the first point of contact for potential clients — guiding them through assessments, managing the full intake pipeline across multiple service types, and ensuring every person feels supported and informed throughout the process. Beyond intake, you’ll also play an active role in the agency’s growth through outreach and relationship-building with prospective clients and referral sources. Key Responsibilities Client Intake & Assessment Respond promptly to inquiries via phone, email, and in person regarding homecare services Conduct initial assessments to determine eligibility and identify client needs Manage and complete intake procedures for HHA, MLTC, HMO, NHTD, and PDN services Collect, verify, and maintain accurate client information including medical history, insurance details, and service preferences Care Coordination & Communication Keep clients and families informed throughout the intake process with timely follow-ups and clear communication Address client concerns and escalate complex cases to the appropriate team members when needed Provide regular updates to marketing teams on the status and progress of referrals Outreach & Growth Contact prospective members to offer and explain homecare services Support community outreach initiatives and build relationships with referral sources Drive referrals through the full intake pipeline to secure timely authorizations and convert cases to active services Qualifications