Animal & Client Care Associate (Part Time)

Job Description

Description About the Role Animal and Client Care Associates (ACCA) are responsible for facilitating the animal adoption process by matching potential adopters with the best possible new companion. Excellent customer service is mandatory. During the adoption process, ACCAs will coach clients on medical and behavioral information, basic animal behavior and training, provide resources, and take the clients through meeting their new animal companions. ACCAs are also required to follow all human and animal health and safety protocols, participate in routine trainings, and process and record financial transactions. All Adoptions employees will become Fear Free certified and will follow appropriate animal handling when practicing basic animal husbandry. This is a part time position for shifts on Tuesdays, Fridays and/or Sundays. Responsibilities Actively practice and promote the Society’s mission Advocate for shelter residents and the humane treatment of all animals Provide quality customer service to clients, volunteers, and staff Facilitate client/animal interactions during adoption appointments Interpret and relay medical evaluations and behavioral assessments of dogs and cats Promote the use of the SF SPCA Hospital Work cooperatively with all volunteers, recognizing the talent and commitment they bring to the organization Actively promote donation and giving opportunities as appropriate Promote and participate in Society programs, services, and special events Maintain positive relationships with coworkers Participate in staff meetings and stay up to date on departmental and organization-wide trainings Practice discretion with confidential information Respond to emails and phone calls promptly and courteously Maintain appropriate hygiene and wear the staff uniform at a