Customer Service Coordinator

Job Description

Position: Customer Service Coordinator Location: Arcola, IL Starting Minimum Pay: $21.00 per hour THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES – HERFF JONES Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones’ products include class rings and jewelry, caps and gowns, diplomas, frames, announcements, and Greek accessories as well as motivation and recognition programs. Since 1920, our team has worked alongside students, faculty, and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years. YOUR OPPORTUNITY: The Herff Jones Cap and Gown team, based in Arcola IL, is looking for a Customer Service Coordinator to join our team. Here’s How You’ll Make an Impact: Reporting to the office manager, The Customer Service Coordinator serves as the point of contact for all matters specific to our customers and Sales Reps. The customer service coordinator builds and maintains relationships with our customer’s decision-makers and external independent sales professionals. The successful employee assists the customer service specialists and independent sales professionals to ensure successful graduations. liaison role between our Customer Service Specialist, Sales Reps, Customers (eg.: school administrative and bookstore managers) and internal production, distribution center, and shipping managers. Assist Customer Service Specialists in managing contracts and relationships to maximize company profit yet maintain goodwill and long-term commitment with Customers.