Customer Solutions Facilitator

Job Description

JOB OVERVIEW: Provides exceptional customer service, conducts workshops, orientations and other duties as assigned that provide assistance to universal and program participants DUTIES AND RESPONSIBILITIES: Works with Customer Solutions Facilitator Lead providing input on ideas, methods and observations that will ensure continuous improvement of workshops, orientations and exceptional customer service. • Provides a clear description of the role of the facilitator to participants and the benefits of information that will be presented. • Uses various tools and techniques to structure and facilitate group discussions. • Develops strategies for constructively dealing with conflict and encouraging effective group behaviors. • Creates specific facilitation strategies to improve the overall effectiveness of presentations. • Creates environment where everyone is encouraged to participate, understand one another’s point of view and shares responsibility in attaining goals. • Presents workshops that are motivating and engaging that will provide participants positive outcomes and accomplish desired results. • Presents orientations in a manner that is welcoming, encouraging and informative on workforce programs and services. • Conducts and interprets assessment results. • Helps to develop career pathways and assists in referrals to employment opportunities. • Collects and provides information on labor market needs, educational opportunities, employment resources, and support services to customers. • Data enters all services according to policies and procedures accurately and in real time (as service is provided to customer) in the appropriate systems (WorkInTexas, TWIST, etc.). Ensures that all information on application is correct and correctly entered in the system.