Customer Support Specialist

Job Description

We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025. We’re always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you’d thrive, read on to learn more. WHAT YOU’LL DO We’re looking for a Customer Support Specialist (CSS) with experience in technical support environments. In this role, you’ll provide responsive assistance to StaffGarden users—from frontline staff to executive leadership—addressing a wide range of support inquiries. You’ll also play a key role in configuring client accounts and ensuring a smooth experience on the StaffGarden platform. WHERE YOU’LL WORK This position will have the flexibility to work remotely within the United States. Pacific time zone required.