Marine Service Advisor

Job Description

Our client is a Boating Industry Top 100 Dealer in the Baltimore area.  They offer new boat sales under 40’ with outboard or I/O engines and a full service department. As marine industry stewards, our client is committed to educating and providing quality boats and service to the boating community. Their reputation is built on hard work, exceptional customer satisfaction, and maintaining the highest standards of service excellence.  The Service Advisor serves as first line of contact and the communication link between customers and the dealership during the service process. He/she performs write-up of repair orders and ensures timely and accurate completion of repairs, maintains a close working relationship with Technicians, Sales Consultants and Parts personnel, and strives to maximize department sales of service and parts. Key Responsibilities Maintain the dealership’s standard for high customer satisfaction  Oversee scheduling, workflow, and repair order quality Ensure clear communication with customers throughout the service process Handle escalated customer concerns and ensure resolution Monitor service department performance (productivity, turnaround time, revenue) Maintain interdepartmental relationships by coordinating with parts and sales departments to support operations Maintain organization, safety, and overall shop efficiency What We’re Looking For A hands-on team member who takes ownership of their work and department performance Strong communicator who can effectively communicate with both customers and staff