SDT - Senior

Job Description

TITLE: SDT – Senior LOCATION: Washington, DC/ Hybrid Employment type: Contract w2/1099/C2C MINIMUM EDUCATION: Bachelor’s degree in IT, related field, or equivalent experience. REQUIRED EXPERIENCE: 5 years INTERVIEWS: In Person or Webcam Job Description: The client is looking for a Service Desk Technician – Senior. Employment type: Contract w2/1099/C2C Complete Description: The Service Desk Technician – Senior provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the and its vendors. This position serves as the first point of contact for troubleshooting hardware and software problems. Responsibilities: · Respond to service requests and service incidents reported by staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements. · Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory. · Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications. · Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desk