Shift Leader

Job Description

GET A SIGN ON BONUS AFTER TRAINING START ASAP Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback to correct deficiencies. If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Shift Leader for a Dunkin’ Donuts franchisee is a great career choice.Our team is committed to making our guests’ day by serving them with a great product, with a smile.Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award winning franchis e! Responsibilities Include but not limited to: Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner Deploy team members appropriately to meet guests’ needs and service standards throughout shift. Support training of Crew Members as directed by General Manager or Assistant Manager. Communicate goals and hold team members accountable for performance during shift. Hold guests as highest priority and role model exceptional guest service. Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems. Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies. Monitor team performance to ensure quality, service, and cleanliness standards are met thr