HubSpot CRM Administrator (Remote)

Job Description

Company Description Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with aphasia. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their aphasia journey. Job Description About the role: We are seeking a CRM Administrator to own and continuously improve our Customer Relationship Management (CRM) platform, HubSpot. This role is responsible for the day-to-day administration, configuration, data integrity, and enablement of the CRM system across the Sales, Marketing, Customer Service, and Operations teams. You will partner closely with business stakeholders and internal technology teams to ensure HubSpot supports efficient workflows, high-quality data, and actionable reporting. Responsibilities: Administer and configure HubSpot CRM, working closely with Marketing, Sales, Customer Service, and Operations teams to meet evolving business needs. Partner with cross-functional stakeholders to understand requirements and translate them into scalable CRM solutions. Manage and maintain CRM objects, pipelines, properties, workflows, lists, reports, dashboards, and user permissions. Ensure high data quality and integrity through routine audits, monitoring, and implementation of governance processes. Investigate and resolve CRM issues related to properties, automation, reporting, and integrations; escalate complex issues as needed. Manage incoming CRM-related requests through the ticketing system, meeting defined SLAs for response and resolution. Develop and maintain internal documentation, standards, and best practices for CRM usage. Enable a