Platform Integrity Lead

Job Description

Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts. We focus on building trust in Spotify’s advertising platform. This team sits at the center of Product, Engineering, Sales, and business teams, ensuring that our ads ecosystem runs smoothly and delivers a reliable experience for advertisers and listeners alike. As Platform Integrity Lead, you’ll play a key role in protecting revenue, strengthening client relationships, and improving how we respond to and learn from incidents across the Ads business. \n What You’ll Do Own and evolve the cross-functional incident management process for Spotify’s Ads business, ensuring fast, coordinated, and effective resolution Act as the central point of coordination across Ads R&D, Sales, Advertiser Solutions, Business Operations, Finance, Legal, and Marketing Partner with technical and operational teams to monitor incoming ad serving issues and identify those with meaningful business impact Build and improve structured bug intake and ticketing workflows to increase clarity, speed, and accountability across the incident lifecycle Identify trends and recurring issues, and partner with Ads R&D to drive long-term solutions Lead internal communication strategies during incidents, ensuring stakeholders have clear, timely, and accurate updates Collaborate with cross-functional partners to support revenue teams in mitigating revenue loss and maintaining strong client experiences Make informed escalation decisions based on incident severity and business impact, ensuring the right level of visibili