Customer Development Partner

Job Description

Does this describe you? Organized Adaptable Disciplined Detail-Oriented If so, let’s talk!! We are looking for a creative, forward thinking and talented CUSTOMER DEVELOPMENT PARTNER who will be responsible for helping shape the study group experience that equips funeral professionals to learn, grow, and serve their communities well. The Funeral Directors Life study group program is a peer learning community where funeral professionals share ideas, discuss business challenges, and learn together. In this role, you will build trusted relationships with prospective and current participants, develop meaningful content grounded in their business needs, and lead conversations that encourage connection, perspective, and action. Your work will influence the full participant experience, from first contact through long-term engagement, and will contribute to the strength of the funeral professionals who care for families every day. You will thrive in this role if you bring strong communication, curiosity, thoughtful facilitation, sound judgment, and a genuine interest in people. You know how to listen closely, ask thoughtful questions, read a room, and draw people into discussion in a way that helps them feel welcomed, involved, and ready to learn from one another. If you are energized by people, committed to continual growth, and motivated by work that helps others serve their communities well, you will do meaningful work that strengthens professionals, funeral homes, and the communities they serve. Essential Duties & Responsibilities: Build trusted relationships with current and prospective participants