Customer Service Representative

Job Description

IMI plc At IMI, we’re not just creating solutions; we’re building careers. So, unlock your potential: do work that matters, grow with us, and be part of a team shaping tomorrow. Here, you can make a real difference – solving complex engineering challenges that make industries smarter, safer and more sustainable. From the energy that powers homes to the systems that keep the world moving, you’ll help create solutions the world depends on. But it’s not just about the work – it’s about how you grow. We encourage curiosity, make learning part of everyday life, and give you real opportunities to build new skills and move your career forward. We believe in nurturing your wellbeing, too, with strong benefits and flexible policies that help you succeed. At IMI, you’ll find a supportive, collaborative and inclusive environment where you can truly thrive. Role Overview : The Customer Service Representative will work closely with cross-functional groups to resolve customer questions, gain customer insight of IMI Norgren products, and create a positive experience with our customers. Work Environment : University Park, IL Hybrid Mon & Fri WFH Tues-Thurs In Office. Key Responsibilities : Ensure customer satisfaction through prompt assistance by answering incoming customer calls and emails, providing accurate information regarding orders, price quotations, delivery, expedites and all other inquiries. Acquire detailed knowledge and business acumen of the products and processes. Handle any situation with diplomacy, compassion, and courteousness Take initiative to seek answers and raise concerns, work quickly, effectively and professionally, even under stress. Provide high quality communication and professionalism to customers and other stakeholders while demonstrating tenacity and proactivity to meet c