Customer Success & Operations Manager (US based)

Job Description

About Sitemark: The shift to solar energy is the fastest energy transition in history. The scale at which it’s happening is unprecedented and can only succeed with the right solutions to drive it forward. That’s where Sitemark comes in. Our all-in-one platform enhances productivity, quality, and performance across every stage of renewable energy projects, powered by AI and robotics. Leading renewable energy companies trust Sitemark for over 12,000 projects in more than 91 countries . We are now looking for a dedicated Customer Success & Operations Manager to ensure our customers achieve exceptional outcomes and operational excellence. This is a role for a problem-solver — someone with the drive, structure, and customer focus to optimize processes, deliver world-class experiences, and turn customers into long-term partners. Tasks Create a robust support system to provide comprehensive product assistance to customers, resellers, partners and pilots aimed at ensuring satisfaction, troubleshooting, and minimizing support requests. Establish and manage a self-sustaining customer success system, actively catering to customer requirements, elevating overall customer satisfaction and loyalty, while also adeptly handling exceptional use cases. Build and maintain strong customer relationships to enhance loyalty and retention. Deliver product training and education to maximize customer value. Coordinate with internal and external stakeholders for efficient and high-quality service delivery. Oversee customer operations, from booking to delivery, ensuring excellence and satisfaction with the help of internal and external team members. Manage data acquisition, including expanding drone pilot network and negotiating pricing. Project manage field operations, addressing issues promptly and maintaining customer communication. Coordinate legal, HSSE (health, safety, security & environment), logistical, and s