Field Engineer

Job Description

Field Engineer Rounding in Oklahoma City metro area PURPOSE: The successful candidate is a disciplined, self-motivated IT generalist who enjoys working with people as much as they enjoy working with technology, servers, and applications. The position requires the ability to be in a mobile role, meeting our business partners onsite to provide technical resolution and expertise at the client’s business location. RESPONSIBILITIES: Responsible for onsite rounding at the client’s location(s) responsible for technical support for desktops using Microsoft Windows or MacOS. Provide first level onsite systems support for various Microsoft products, third-party software, and cloud applications. Provide hands-on system and network support serving as an onsite resource assisting with performance or outages when needed. Onsite tier 1-2 technical support at the network level: WAN and LAN connectivity, firewalls, and security. Assist client with remote access solution implementation and support including VPNs and Remote Desktop Services. Provide recurring on-site maintenance and end-user support. Manage multiple issues concurrently with successful results. Effectively track status and time in ticketing system. Update technical documentation as needed. Troubleshoot and manage escalations from the help desk, project team, and managed services group. Regular communication with clients, keeping them informed of incident progress, upcoming changes or agreed outages. Taking support calls live for immediate triage. Rela