Implementation Engineer

Job Description

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide. We are looking for a skilled Implementation Engineer. The Implementation Engineer will be part of the Professional Services team working on integrations and ongoing requests for our clients. As an Implementation Engineer, you will fill in an essential, hands-on, “on the ground” role of configuring complex technical solutions and features that enable our merchants to conduct cross-border transactions seamlessly. You will be an active participant in merchant onboardings, working closely with other teams in Professional Services, including Solutions, Integrations, Operations, DBAs, QA, and Project Managers to facilitate quick and issue-free launches. Furthermore, you will be expected to handle day-to-day requests for our existing clientele by aligning with CSMs and the MOP team on business requests and translating them into setting/configuration updates in the database. Responsibilities: Build and maintain expertise in system settings for GE merchants, acting as a source of truth for other teams pertaining to database configurations and merchant setups. Edit and/or add configurations into the database using in-house admin tools, database scripts, or cooperation with DBAs on complex technical requirements. Work closely with the QA team to ensure the accuracy of merchant configurations and settings. Sync with PMs/CSMs to understand business requirements, and work with SEs to see how to best fulfill said requirements through technical means. Respond to issues raised by Tech Support that may pertain to merchant configurations, and work independently or across teams to find and implement solutions. Assist with documentation of complex merchant setups/settings, to fac