Implementation & Training Specialist (ITS)

Job Description

BS&A Software, a market-leading software organization with proven technology, is seeking an Implementation & Training Specialist. You will play a key role in assisting with the implementation of BS&A’s ERP software (primarily cloud-based) in local governments and utility districts throughout the country. Our Implementation & Training Specialists are customer-facing and play a key role in translating customer requirements into our software solutions. If you are looking for a challenging and rewarding opportunity to utilize your skills, we’d love to hear from you! Key Responsibilities: Ability to Define, analyze, and interpret client business needs and procedures autonomously, aligning them with project objectives Independently configure and customize ERP systems in line with client’s operational methods and BS&A’s recommended practices Identify and document business/technical prerequisites for specific software design/development, forms, reports, interfaces, processes, configuration, and other necessary alterations Develop user documentation and guidance materials for customers Conduct software training for end-users both remotely and in-person, sometimes training several customers simultaneously Deliver outstanding customer support and address client concerns throughout the implementation process Cooperate with various team members, including Project Managers, Data Conversion Developers, and other Implementation & Training Specialists Act as the liaison for the client, assuring a smooth handover of customer accounts to our Customer Support team Qualifications: Bachelor’s degree in Business, Accounting/Finance, Information Systems, or equivalent work experience Strong communication skills, both written and verbal, are essential Excellent customer facing skills with the ability to simplify technical aspects for non