Inside Sales Representative

Job Description

Company Overview ICAPE Group is a global leader in printed circuit boards (PCBs) and custom-made technical parts. With operations in over 70 countries and a strong presence across Europe, Asia, and the Americas, ICAPE delivers innovative sourcing, engineering, and supply chain solutions to industrial and OEM customers. We foster a collaborative, high-performance environment where individuals are empowered to grow, take ownership, and make meaningful impact within a global organization. Role Overview The Inside Sales Representative I (ISR1) is a foundational role responsible for executing day-to-day transactional sales activities with a focus on speed, accuracy, and operational excellence. This position supports customer accounts through quoting, order processing, and coordination across internal teams including Engineering, Quality, and Logistics. ISR1 plays a critical role in ensuring a seamless customer experience while building the technical and commercial skills required for future growth within ICAPE. Key Responsibilities Customer & Account Management • Support assigned accounts through daily transactional activities • Maintain clear, professional, and timely communication with customers • Track and follow up on RFQs, orders, and delivery timelines Quoting & Cost Analysis • Process RFQs using ICAPE systems (E-shop, Matrix, Supplier RFQ) • Prepare accurate and timely quotations • Validate customer specifications and escalate complex requests Cross-Functional Collaboration • Coordinate with Engineering, Quality, Logistics, and Customer Service • Ensure smooth transition from quote to order fulfillment • Communicate risks proactively to avoid delays Process Improvement & Reporting • Maintain accurate data in SAP and CRM systems • Monitor KPIs such as turnaround time and order accuracy • Analyze basic opera