IT Support Specialist

Job Description

Dragonfli Group is a cybersecurity and IT consulting firm providing services to federal, state, and municipal government agencies as well as Fortune 100 enterprises. Headquartered in Washington, DC, Dragonfli supports clients in securing mission-critical systems across on-site, hybrid, and fully remote environments. We are a small, agile firm where every team member owns their work and has direct access to senior leadership and experienced cybersecurity engineers. You will not be a number here — you will grow, contribute, and make a visible impact from day one. We are seeking an IT Support Specialist to provide dedicated on-site and remote IT support to a local client in the Rappahannock County, Virginia area. This is a full-time, locally based position. The successful candidate must be willing and able to report on-site to client locations in the Washington, VA area on a regular basis and must reside within 30–40 minutes of Washington, VA. This role serves as the primary IT point of contact for the client, handling day-to-day support, endpoint management, and basic security operations for an environment of 70+ users. Direct escalation support is provided by Dragonfli’s senior engineering team. Candidates with 0–4 years of IT support or systems administration experience are encouraged to apply. Primary Responsibilities Provide Tier 1 and Tier 2 helpdesk support for end users across multiple client offices Manage and maintain Windows endpoints, user accounts, and Google Workspace (70+ users) Support and monitor VoIP phone infrastructure and fiber network environment Manage wireless access points and perform basic network monitoring Support local ERP/finance administration systems (training provided) Coordinate hardware procurement, setup, and lifecycle management Produce monthly IT status reports for client leadership