Network Administrator

Job Description

Summary World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents. World is looking for a Network Administrator to help us monitor, implement and maintain our network infrastructure. Essential Duties and Responsibilities Install, monitor and configure network and internet systems. Implement configuration changes on network components: routers, switches, access points. Install new software/firmware, perform system upgrades, and conduct general maintenance. Drive Continual Service Improvement through the evaluation of system errors and inefficiencies. Assist with documenting infrastructure environments, processes, procedures, test plans, and project plans. Provide operational support for internal customers on varying support issues. Help ensure compliance with security policies, procedures, and standards. Unbox, configure, rack and stack network equipment. Manage and maintain Zoom phone and Zoom Contact Center Zoom Phone administration involves managing user licenses, call routing, phone numbers, and device provisioning within the Zoom web portal. Key duties include configuring call queues, auto-receptionists, and voice policies to ensure 99.999% uptime, while also managing compliance, SMS settings, and reviewing analytics to optimize communication flow and user productivity. This is an hybrid positio